Shipping policy

Our Shipping Policy

Lead time

  1. Our Products and accessories are ready to ship unless they are marked. Each of our products is custom-built. When we mark our product “Ready to Ship," it signifies that it is either entirely prebuilt or that we can swiftly finish the building in the sequence in which the orders are being placed. This usually happens within one to three business days. 
  2. During peak season (e.g. Black Friday through Christmas and the start of the new year), the average expected dispatch time for Ready to Ship systems is three to five business days; however, usually, our customers get their orders sooner than this time. 
  3. Standard shipping: 2-8 business days with free delivery. 
  4.  Express shipping: 2-4 business days for $15 with 0.5 - 1kg weight allowed.
  5.  Our team is highly dedicated to delivering orders on time but please keep in mind there may be some fluctuation in a given time duration. The exact time depends on your order number and the product’s market demand.

Products Shipping:

  • Products will be shipped as soon as possible and have an anticipated handling time of one business day.

Delivery Methods:

  1. We use the Australia Post network to deliver the products daily. Once in transit, delivery dates may vary; for the most up-to-date information on deliveries from South Australia to your location, especially during the holiday season.
  2. For the latest update, you may visit our website: https://onlinebasket.com.au
  3. Our personal account manager will contact you with delivery details shortly after your purchase!