Refund policy

  1. You may make a return request for an item you bought from us within 30 days from the day the item was delivered to you, in accordance with our policy, which is enforced for the duration of the aforementioned time period.
  2. Your item must be in the same condition as it was when you first received it, which means it must not have been worn or used in any way, have all of its tags still attached, and be in the same packaging that it came in when you first received it. In addition, you must have the sales receipt or some other kind of documentation that the item was bought.
  3. To start a return, you can contact us at the Contact Us Page, Please note that returns will need to be sent to the following address: 25 JACARANDA CRESCENT, MARGARET RIVER WA 6285
  4. If we agree to your return request, we will send you an email with a free return postage label and complete instructions on where and how to deliver your package. We will send you an email if we decide to comply with your request. We are unable to return anything supplied to us unless we are given advance notification in the form of a request for authority to do so.
  5. You can always contact us for any return questions at the Contact Us Page

Damage and issues 

  • Check your order as soon as it comes, and contact us as soon as possible if any of the products are defective, or damaged, or if you get the wrong item. Please double-check your order as soon as it comes. As a consequence, we will be able to analyze the issue and return everything to its appropriate location.
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    Exchanges

    • It will take you the least amount of time to receive what you want if you first return what you presently own and then purchase the new item once your return has been processed. 
    • This will guarantee that you obtain what you want in the quickest feasible time. Taking this activity will improve the probability that you will achieve your objective.

    Refunds

    1. We will notify you whether or not your refund has been finalized via email as soon as we have received and examined the item that you have returned to us. You should expect to get this email as soon as we receive and assess the item you returned to us. 
    2. You can expect to get this email as soon as we have finished inspecting the item you sent back to us after we got it from you. 
    3. You should expect to get this email as soon as we have completed inspecting the item you returned to us after we have already received it from you. If your request is granted, the money that you paid will be returned to you within seven to ten business days using the same method that was used to provide it to you in the first place. 
    4. If your request is refused, we will not refund any of the money you have already paid to us. This includes any interest that may have been earned on the funds.
    5. It is important to remember that the money that was returned to you may not be immediately reflected in your account with your bank or the firm that offers the credit card that you use for some further time. This is something you must remember since it is critical. You must have this in the back of your mind as an essential issue at all times.
    6. If it has been more than ten business days after we received your return and you still haven't heard from us, please contact us using the Contact Us section of our website.